At mae445, your privacy matters. This Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a Player on our platform.
These six principles guide every data handling decision we make. The full legal detail is in the Policy sections below.
All data transmitted between your device and the mae445 platform is protected by industry-standard 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text.
Personal data is stored in secured, access-controlled environments. Access is restricted to authorised personnel on a strict need-to-know basis. We maintain internal data security policies aligned with best practices for the online gaming industry.
mae445 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is shared only with service providers who help us operate the platform and only under strict data processing agreements.
You have the right to access, correct, and request deletion of your personal data. You may also object to certain processing activities or request a portable copy of your data. Contact our support team to exercise any of these rights.
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. Account data is typically retained for seven years following account closure for AML compliance.
We use cookies and similar technologies to maintain session continuity, remember your preferences, and analyse platform performance. Our cookie use is limited to what is necessary for the platform to function and to improve your experience.
This Privacy Policy ("Policy") is published by mae445 ("mae445", "the Platform", "We", "Us", "Our") and applies to all individuals ("Player", "User", "You") who access or use the mae445 website athttps://mae445.cam and any related services, features, or content provided through the Platform.
mae445 is committed to protecting the privacy and security of your personal data. This Policy explains in plain terms what personal information we collect when you register an account, make a deposit, place a bet, or otherwise interact with the Platform; how and why we process that information; with whom we share it; how long we keep it; and what rights you have in relation to it.
By registering an account on mae445 or continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact our support team to arrange account closure.
Note: This Policy should be read alongside our Terms & Conditions, which govern the overall use of the Platform and your relationship with mae445.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person, including but not limited to name, identification number, email address, financial details, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction. |
| "Data Controller" | mae445 — the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | Any third-party service provider that processes Personal Data on behalf of mae445under a written data processing agreement. |
| "KYC" | Know Your Customer — the identity verification process conducted to confirm a Player's identity, age, and residential address. |
| "Cookies" | Small text files stored on your device by a website to remember information about your session or preferences. |
| "Platform" | The mae445 website, mobile-optimised interface, and all associated services at https://mae445.cam. |
mae445 collects Personal Data from you in the following categories, depending on how you interact with the Platform:
When you create a mae445 account, we collect your full legal name, date of birth, Malaysian IC / MyKad number or passport number, email address, mobile phone number, and residential address (including city — for example, Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or Shah Alam).
To comply with our Know Your Customer and Anti-Money Laundering obligations, we collect copies of government-issued photo identification (Malaysian IC / MyKad, Driver's Licence, or Passport), proof of residential address (such as a utility bill or bank statement dated within three months), and in some cases a selfie photograph holding the identity document.
We collect records of all deposits, withdrawals, bets, and bonuses processed through your account, including amounts in MYR, payment method identifiers (e.g., last four digits of account number, e-wallet account reference for Touch'n Go, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, or Hong Leong Bank), transaction timestamps, and transaction status.
We collect records of your gaming sessions, including game titles played, bet amounts, outcomes, session durations, and sports betting selections (including Liga Super Malaysia, EPL, UFC, and other markets).
We automatically collect technical data when you access the Platform, including your IP address, device type, operating system, browser type and version, screen resolution, language settings, time zone, and referring URL.
We retain records of any communications you have with our support team via live chat, email, or any other channel, including the content of those communications and associated metadata.
We collect browsing and interaction data through cookies and similar tracking technologies as described in Section 7 of this Policy.
We process your Personal Data on the following legal bases:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Creating and managing your account; processing deposits and withdrawals; providing access to gaming services; handling support requests. |
| Legal Obligation | KYC and identity verification; Anti-Money Laundering (AML) compliance; fraud prevention and detection; age verification (21+); regulatory reporting obligations. |
| Legitimate Interests | Platform security monitoring; abuse and fraud detection; analytics and platform performance improvements; responsible gambling monitoring. |
| Consent | Marketing communications (email or in-platform notifications about promotions); non-essential cookies. Consent may be withdrawn at any time without affecting prior processing. |
mae445 uses the Personal Data we collect for the following purposes:
mae445 does not sell, rent, or exchange your Personal Data with third parties for their own commercial purposes. We share Personal Data only in the following specific circumstances and only to the minimum extent necessary:
All third-party service providers who process Personal Data on behalf of mae445 are required to maintain appropriate data security standards and to process data solely in accordance with our written instructions.
mae445 uses cookies and similar tracking technologies to support the operation of the Platform and to improve your experience as a Player. Below is a summary of the types of cookies we use and their purposes:
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Essential for the Platform to function. These include session cookies that maintain your logged-in state and security tokens that protect your account. These cookies cannot be disabled. |
| Functional | Remember your preferences such as language settings, display preferences, and last-visited game categories to improve your experience on return visits. |
| Analytical / Performance | Help us understand how Players use the Platform by collecting anonymised data on page views, session duration, navigation paths, and error occurrences. This data is used to improve platform performance. |
| Marketing / Targeting | Used only with your consent to track your interaction with promotional content and to deliver relevant offers. You may withdraw consent at any time. |
You can manage cookie preferences through your browser settings. Disabling certain cookies may impact the functionality of the Platform. Please note that strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.
mae445 retains Personal Data for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised so that it can no longer be linked to an individual.
mae445 implements technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
While mae445 takes reasonable steps to protect your Personal Data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your own account credentials. If you believe your account has been compromised, contact our support team immediately.
Important: mae445 will never ask you for your password via email, live chat, or any other communication channel. Do not share your password with anyone.
Subject to applicable law and certain exceptions (for example, where retention is required for legal or regulatory compliance), you have the following rights in relation to your Personal Data held by mae445. To exercise any of these rights, contact our support team [email protected] or via live chat.
You have the right to request a copy of the Personal Data we hold about you, together with information about how and why we process it.
You have the right to request correction of inaccurate or incomplete Personal Data held by mae445. Some corrections may require re-verification via KYC.
You may request deletion of your Personal Data where it is no longer necessary for the purpose which it was collected, subject to our legal retention obligations (see Section 8).
You may request that we restrict processing of your Personal Data in certain circumstances — for example, while the accuracy of data is being verified following a rectification request.
Where processing is based on your consent or the performance of a contract, you may request a structured, machine-readable copy of your Personal Data for transfer to another service provider.
You may object to processing of your Personal Data based on legitimate interests, including profiling for responsible gambling monitoring, where you believe your individual circumstances override those interests.
Where processing is based on your consent (e.g., marketing communications or non-essential cookies), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
We aim to respond to all data rights requests within 30 calendar days of receipt. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.
The mae445 Platform is strictly intended for adults aged21 years and above. We do not knowingly collect, process, or retain Personal Data from individuals under the age of 21. All account registrations are subject to mandatory age verification as part of our KYC process.
If we become aware that Personal Data has been collected from a person under the age of 21 without appropriate consent or verification, we will take immediate steps to suspend the relevant account, delete the associated Personal Data, and return any funds in accordance with our Terms & Conditions.
If you believe a minor has registered an account on mae445, please contact our support team immediately at [email protected] (non-clickable — plain text only).
mae445 strictly enforces its 21+ age policy. We cooperate fully with parents, guardians, and relevant authorities in relation to any suspected underage access. Please visit our Responsible Gambling page for further information on our age verification procedures.
The mae445 Platform may integrate third-party services such as game software providers, payment processors, and analytics tools. These third-party services are provided by independent entities and are subject to their own terms of service and privacy policies.
mae445 does not control how these third parties collect or use your data outside of their contractual obligations to us as Data Processor. We recommend that you review the relevant third-party privacy policies where applicable.
mae445 is not responsible for the privacy practices of third-party websites or services that are not operated by us. Any links to third-party content on the Platform are provided for convenience only and do not constitute an endorsement of those services.
mae445 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered Players via the Platform or by email, and update the "Last Updated" date at the top of this document.
Your continued use of the Platform following the publication of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. We encourage you to review this Policy periodically to remain informed about how we protect your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your Personal Data by mae445, please contact us through the following channels:
For data rights requests (access, rectification, erasure, portability, objection, or restriction), please clearly state your request type and include your registered account email address and full name so that we can verify your identity before processing the request.
We aim to acknowledge all privacy-related enquiries within 3 business days and to resolve them fully within 30 calendar days. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant supervisory authority in your jurisdiction.
You now know exactly how mae445 handles your personal data. Join hundreds of thousands of Malaysian players who trust us for secure, fair, and fast online gaming. For players aged 21 and above only.
For players aged 21 and above only. Please gamble responsibly. Visit our Responsible Gambling page for self-help tools and support resources.